IZIOS | Return Policy – IZIOS | Wholesale Diamonds and Jewelry

IZIOS Return Policy

At IZIOS, we are committed to providing high-quality diamonds and exceptional customer service. We understand that purchasing diamonds is a significant decision, and we aim to ensure your satisfaction. Please review our return policy below for details on how returns are handled.

1. Eligibility for Returns

Returns are accepted for loose diamond purchases only.
To be eligible for a return, the diamond must:
- Be in its original, unaltered condition.
- Be accompanied by all original documentation, including grading certificates, invoices, and packaging.
- Show no signs of wear, damage, or modification.

2. Return Window

You may request a return within 14 days from the date the package is marked as delivered by the shipping carrier.
After 14 days, returns will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

Custom or personalized diamond orders.
Diamonds that have been set in jewelry or altered in any way.
Items purchased during final sale or clearance events.

4. Return Process

Request a Return Authorization (RA):
- Contact our Customer Support team at info@izios.com with your order details and reason for the return.
- Our team will review your request and issue a Return Authorization (RA) if the return is approved.
Prepare the Return Package:
- Place the diamond, its original packaging, and all accompanying documentation securely in a protective shipping box.
- Include the RA number prominently inside the package.
Ship the Package:
- Use a reputable shipping carrier that provides tracking and insurance.
- Return shipping costs are the responsibility of the customer.
- Send the package to the address provided in your RA confirmation.

5. Refunds

Once the returned diamond is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days and issued to the original payment method.
Shipping fees, insurance costs, and any applicable restocking fees (up to 10%) are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
We will provide instructions for return shipping at no cost to you and arrange for a replacement or refund as applicable.

7. International Returns

Customers outside the United States are responsible for return shipping costs, customs duties, and taxes.
Refunds will exclude any international shipping fees.